FREQUENTLY ASKED QUESTIONS

HOW DO I CONTACT YOU  ?

You can send us an e-mail at hello@clavi-paris.com.

 

WHICH SIZE SHOULD I CHOOSE ?

Our t-shirts are a bit oversized. If you are a man choose your usual size. If you are a woman you should choose a smaller size than your usual one if you want a more fitted look.

S = 36/38

M = 40

L = 42

 

PAYMENT METHODS

You can pay for your order via:

- Credit/Debit Card

- Paypal

 

DELIVERY TIMES

Metropolitan France (including Corsica), Monaco and Andorra: 2 to 3 working days

European Union: 3 to 5 working days

The rest of the world: 5 to 9 working days

 

I WANT TO RETURN A PRODUCT

To return an item, simply send it to the following address:

Clavi paris 49 rue de Ponthieu 75008 Paris FRANCE

Returned items must be in their original condition and complete (packaging, accessories, instructions etc.) so that they are fit for resale as new products, accompanied by the sales invoice and duly completed return form. Damaged, soiled or incomplete Products will not be accepted.

The costs of the return will be borne by the customer.

 

HOW DO YOUR REFUND POLICY WORK ?

After receipt and verification of the products, the refund will be made no later than fourteen (14) days from receipt of the returned Product(s). You will be informed of the refund by e-mail.

You will be reimbursed only for the price of the Product(s) purchased and delivery charges; the return costs remain your responsibility.

No refund will be made if the product is non-compliant.

The product must be in its original state and complete (packaging, accessories, instructions...) allowing its release back onto the market in new condition.

If you wish to make an exchange, you must request a refund and place a new order.

 

SPECIAL CASE

We invite you to contact the CLAVI Paris customer service as soon as possible by e-mail to clavi-paris@gmail.com.